General terms and conditions of sale

Section 1. Purpose

1. The company REFORMER SOCIETY, a SARL with a share capital of €1,000, registered with the Évry Trade and Companies Register (RCS) under number 988 229 704, whose registered office is located at 22 avenue de l'Abbaye 91330 Yerres, represented by Ms Pamela PIACITELLI (“REFORMER SOCIETY”), markets equipment intended for the practice of Pilates Reformer.

2. These general terms and conditions of sale (the “GTCS”) govern the sale of the following products (the “Products”):

- Pilates Reformer machines;

- Pilates accessories.

3. The essential characteristics of the Products, in particular their nature, their main functions and their technical specifications, are communicated to the Customer prior to any Order, in particular on the REFORMER SOCIETY website accessible at the following address: https://reformer-society.com (the “Website”).

The Products may present slight variations, in particular in terms of dimensions, finish, colour or technical characteristics, without this being capable of being regarded as a non-conformity, provided that such variations do not affect the substantial qualities or the expected performance of the Product. Photographs, visuals, catalogues and sales materials are provided for information only and have no contractual value.

Section 2. Acceptance of the GTCS

1. The GTCS apply to any order for Products (the “Order”) placed with REFORMER SOCIETY by any private individual buyer (the “Customer”).

2. The Customer acknowledges having read the GTCS prior to validating the Order and accepts them without reservation by ticking the box provided for this purpose.

3. The GTCS, together with the information relating to the Products appearing on the Website, constitute the contract applicable between the parties and prevail over any other document.

Section 3. Order procedure

1. Order process. Any Order for Products is placed according to the following process:

- Selection of the Products on the Website;

- Entry of the Customer’s information relating to identification, delivery and payment;

- Display of an Order summary enabling the Customer to verify its details and total price, and to rectify any errors;

- Final validation of the Order by the Customer, entailing payment of the Order;

- Confirmation of the Order by REFORMER SOCIETY by means of a summary email.

2. Conclusion of the sale. The sale is deemed concluded upon confirmation of the Order by REFORMER SOCIETY.

REFORMER SOCIETY reserves the right to refuse or cancel any Order for a legitimate reason, in particular in the event of an existing dispute with the Customer, non-payment or incorrect information.

Section 4. Price

1. Price. The price of the Products (the “Price”) is the price shown on the Website on the day of the Order. Prices are expressed in euros, inclusive of all taxes.

2. Payment terms. The Price is payable online via a secure payment provider, in particular the Stripe solution. For Pilates Reformer machines, payment may be made either in full at the time of the Order by bank card, or in 4 monthly instalments at no extra charge, the first being paid immediately and the following ones by direct debit. For Pilates accessories, payment is made in full at the time of the Order by bank card. In the event of payment in several instalments, the Customer undertakes to hold the necessary authorisations and to honour the direct debits on the agreed dates. REFORMER SOCIETY reserves the right to refuse this method of payment where there is a risk of default.

3. Late payment or non-payment. In the event of late payment, in particular where a direct debit is rejected, unpaid sums may give rise to late-payment interest calculated at the applicable statutory rate. REFORMER SOCIETY reserves the right to suspend the performance of any Order in progress until the situation has been regularised.

Section 5. Delivery

1. Delivery areas. The Products may be delivered to mainland France (including Corsica), Belgium, Luxembourg, Switzerland, Italy and Germany.

2. Delivery terms. Delivery is made to the address given by the Customer when placing the Order.

Delivery means the physical handover of the Products to the Customer or to a third party designated by the Customer.

The Customer is responsible for the accuracy of the delivery information, for the accessibility of the place of receipt of the Products and for the presence of a person to take possession of them.

Where delivery is impossible for reasons attributable to the Customer (in particular absence, impossible access or incorrect information), REFORMER SOCIETY may propose a new delivery date, and additional charges may be invoiced to the Customer.

REFORMER SOCIETY may, on an ancillary basis, install the Products and provide a demonstration of their use and maintenance. These services are provided by way of support only and are separate from delivery. REFORMER SOCIETY nevertheless remains liable for direct damage resulting from a proven fault in the performance of these services.

REFORMER SOCIETY reserves the right to make partial deliveries.

3. Conformity of the premises. The Customer is responsible for ensuring that its premises are suitable for the receipt and use of the Products, in particular as regards the strength of the floors, dimensions and access, as well as the installation conditions. It is the Customer’s responsibility to verify, prior to the Order, that the Products are suited to its specific constraints. REFORMER SOCIETY cannot be held liable for any unsuitability of the Products for Customer constraints that were not brought to its attention before the Order, except in the event of manifestly insufficient or incorrect information provided by REFORMER SOCIETY.

4. Delivery costs. For Pilates Reformer machines, delivery is free of charge. For Pilates accessories, delivery costs are borne by the Customer and are shown on the Website prior to validation of the Order.

5. Delivery times. REFORMER SOCIETY undertakes to deliver the Products within 30 calendar days of the date of the Order.

The estimated delivery times, given for information only, are as follows:

- Pilates Reformer machines: 2 to 12 weeks

- Pilates accessories: 5 to 12 working days.

Where an Order comprises several types of Products, the longest delivery time applies to the entire Order.

If the Products are not delivered within the aforementioned 30-day period, the Customer may cancel the Order, after having given REFORMER SOCIETY formal notice to deliver the Products within a reasonable period, if REFORMER SOCIETY has not performed within that period. REFORMER SOCIETY will then refund the Customer all sums paid, no later than 14 calendar days following the date of the formal notice.

REFORMER SOCIETY cannot be held liable for any delay attributable in particular to carriers, customs formalities, an event of force majeure or any other circumstance beyond its control. The Customer acknowledges in particular that delivery times may be affected by the international economic and logistical context, including in particular supply chain pressures, shortages of raw materials or components, port congestion, increases in, saturation of or unavailability of transport capacity, customs blockages or delays, and supplier delays or failures.

6. Unavailability of Products. If a Product becomes unavailable after the Order, REFORMER SOCIETY will inform the Customer as soon as possible. The Customer may then choose between (i) a postponement of delivery, (ii) the dispatch of an equivalent Product, (iii) or cancellation of the Order for the Product concerned with a refund of the sums paid.

7. Delivery tracking. A tracking number is provided to the Customer when available. The Customer is invited to follow the progress of the Order.

Section 6. Retention of title and transfer of risk

1. Retention of title. REFORMER SOCIETY retains full ownership of the Products until actual payment of the Price in full. In the event of total or partial non-payment of the Price on the agreed due date, REFORMER SOCIETY may, after formal notice has remained without effect, request the return of the Products at the Customer’s expense.

2. Transfer of risk. Risk passes at the time when the Customer, or a third party designated by the Customer, takes physical possession of the Products. From that date, the Customer bears the risks of loss, theft or deterioration of the Products.

Section 7. Right of withdrawal

1. In accordance with the provisions of Article L.221-18 of the French Consumer Code (Code de la consommation), the Customer has a period of 14 days from receipt of the Products in which to exercise the right of withdrawal, without having to give reasons for the decision.

2. The Customer may exercise this right by sending to REFORMER SOCIETY, before the expiry of this period, the withdrawal form appended to the GTCS or any unambiguous statement expressing the wish to withdraw.

3. The Customer has a period of 14 days from notification of the decision in which to return the Products to REFORMER SOCIETY. Return costs remain the responsibility of the Customer.

The Products must be returned in a condition allowing them to be resold. The Customer may be held liable for any diminished value of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product.

4. REFORMER SOCIETY will refund the Customer all sums paid, including standard delivery costs, within 14 days of the date on which it is informed of the withdrawal decision, or at the latest until the earlier of the date on which the Products are recovered or the date on which the Customer has provided proof of dispatch of the Products.

5. The refund will be made using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees otherwise.

Section 8. Statutory guarantee of conformity, hidden defects and returns procedure

1. Statutory guarantee of conformity. In accordance with Articles L.217-3 et seq. of the French Consumer Code, REFORMER SOCIETY is liable for any lack of conformity existing at the time of delivery of the Products and appearing within 2 years of that delivery.

In the event of a lack of conformity, the Customer may choose between replacement and repair of the Product.

If the requested remedy is impossible or entails disproportionate costs, REFORMER SOCIETY may grant a reduction in the Price or rescind the Order.

2. Hidden defects. In accordance with Articles 1641 to 1649 of the French Civil Code (Code civil), REFORMER SOCIETY guarantees the Products against hidden defects that render them unfit for their intended use or so diminish that use that the Customer would not have acquired them, or would have paid a lower price for them.

Any action arising from hidden defects must be brought within 2 years of discovery of the defect.

In accordance with Article 1644 of the French Civil Code, the Customer will then have the choice between seeking rescission of the sale or a reduction in the Price.

3. Implementation procedure. The Customer is invited to notify REFORMER SOCIETY of any defect, providing all relevant information (order number, Product concerned, description of the defect, photos, videos).

REFORMER SOCIETY may request any additional information and carry out any useful verification in order to assess the request.

Once coverage has been confirmed, REFORMER SOCIETY will inform the Customer of the return or intervention arrangements.

The request will be processed within a reasonable period having regard to the nature of the Product and the necessary verifications.

Section 9. Commercial guarantee

1. Commercial guarantee. REFORMER SOCIETY grants the Customer a commercial guarantee covering certain defects affecting the Products, under the conditions defined below. This commercial guarantee applies without prejudice to the applicable statutory guarantees.

2. Duration of the guarantee. The commercial guarantee runs from the date of delivery of the Products, for a period of:

- Structures of Pilates Reformer machines (frames, chassis, wooden or aluminium framework): 3 years

- Other components of Pilates Reformer machines (mechanical parts, moving elements, handles, straps): 2 years

- Coverings, foams and fabrics of Pilates Reformer machines, and Pilates accessories: 90 calendar days

Any repair or replacement carried out under the guarantee does not extend its initial duration.

Any request for intervention outside the guarantee periods will be the subject of a quote.

3. Conditions of application. The guarantee is strictly conditional upon cumulative compliance with the following conditions:

- Use in accordance with the recommendations relating to the Products;

- Compliance with the maintenance obligations relating to the Products, in particular replacement of the springs every 2 years for Pilates Reformer machines;

- Presentation of proof of purchase.

4. Exclusions from the guarantee. The following are excluded from the scope of the guarantee:

- Normal wear and tear of the Products, including in the event of intensive use;

- Any negligent use of the Products, or use not in accordance with the recommendations or safety measures;

- Any failure to maintain the Products;

- Any damage resulting from impact to, or unsuitable transport or storage of, the Products;

- Any modification, repair or intervention carried out on the Products without the prior authorisation of REFORMER SOCIETY;

- Any exposure of the Products to unsuitable conditions (humidity, outdoor use, extreme temperatures, inappropriate cleaning products);

- Any defects resulting from a cause external to the Product.

5. Implementation of the guarantee. Implementation of the guarantee involves the following stages:

- Notification: The Customer must notify any defect, providing all relevant information enabling its nature and origin to be assessed (photos, videos, detailed description). It is the Customer’s responsibility to provide evidence giving grounds to presume that the defect is related to the Product and not to its use.

- Diagnosis: Every request is subject to a prior diagnosis, in particular remotely. For this purpose, REFORMER SOCIETY may request any additional information and reserves the right to carry out any useful verification, in order to identify the origin of the defect and whether the guarantee applies.

- Intervention: REFORMER SOCIETY alone determines the intervention arrangements, which may consist of sending replacement parts, repair in a workshop or, exceptionally, an on-site intervention. REFORMER SOCIETY undertakes to intervene within a reasonable period having regard to the nature of the defect, the availability of parts and logistical constraints. No intervention time is contractually guaranteed.

6. Coverage. The guarantee exclusively covers the supply of replacement parts or the repair of the Product. Labour, travel costs, dismantling and reassembly costs, and return costs are borne by the Customer.

It is specified that the guarantee in no event covers maintenance, routine upkeep, adjustment, periodic inspection or the replacement of wearing parts, which remain the sole responsibility of the Customer.

Any request for intervention outside the guarantee will be subject to a prior remote diagnosis and then, where applicable, a quote.

Section 10. Liability

1. Principle. REFORMER SOCIETY can be held liable only in the event of a proven fault resulting from a breach of a contractual obligation incumbent upon it under these GTCS or a breach of the applicable statutory provisions.

2. Exclusions of liability. REFORMER SOCIETY cannot be held liable for:

- Any indirect damage, not directly related to a defect in the Product;

- Any damage resulting from non-compliant use or installation of the Products, from a failure to maintain them or to comply with the safety instructions, or from a modification of the Product;

- Any damage attributable to the Customer or to a third party;

- Any damage resulting from an event of force majeure.

3. Use of the Products. As the Products are intended for physical activity, the Customer is required to ensure that they are used in suitable and safe conditions.

4.

5. It is in particular the Customer’s responsibility to ensure the physical fitness of users and compliance with the instructions for use.

6.

REFORMER SOCIETY cannot be held liable for damage resulting from unsuitable or non-compliant use of the Products.

7. Exceptions. The limitations of liability set out in this Section do not apply in the event of gross negligence or wilful misconduct on the part of REFORMER SOCIETY, nor in cases where the law prohibits any limitation of liability.

Section 11. Personal data

1. Data controller. REFORMER SOCIETY acts as data controller for the personal data collected in connection with the contractual relationship with the Customer.

2. Data collected. The data likely to be collected include in particular identification data (surname, first name), contact details (email address, postal address, telephone

number), and billing and payment data.

3. Purposes and legal bases. The data are processed for the following purposes: - Order management (placing the order, payment, delivery): performance of the GTCS;

- Customer relationship management (follow-up, complaints): performance of the GTCS;

- Communication with the Customer regarding orders: performance of the GTCS;

- Improvement of products and services: legitimate interest of REFORMER SOCIETY;

- Compliance with legal and regulatory obligations (accounting, fiscal): legal obligation.

4. Data recipients. The data may be transmitted to the technical service providers and partners of REFORMER SOCIETY involved in order management (carriers, payment providers, logistics, IT hosting), acting as processors. The data may also be transmitted to administrative or judicial authorities where required by law.

5. Retention period. The data are retained for a period not exceeding that necessary for the purposes pursued, and in particular: - Contractual data: for the duration of the commercial relationship plus the applicable legal obligations;

- Billing data: 10 years.

6. Transfers outside the European Union. Should personal data be transferred outside the European Union, REFORMER SOCIETY undertakes to put in place appropriate safeguards in accordance with the applicable regulations, in particular by entering into standard contractual clauses approved by the European Commission or any other recognised mechanism.

7. Rights of data subjects. In accordance with the applicable regulations, all data subjects have the following rights: right of access, right to rectification, right to erasure, right to restriction of processing, right to object, right to data portability. They also have the right to lodge a complaint with the CNIL. These rights may be exercised at any time by sending a request to the email address of REFORMER SOCIETY.

Section 12. Termination

1. In the event of a breach by the Customer of any of its contractual obligations, in particular in the event of non-payment, REFORMER SOCIETY may suspend the performance of the Order and, after formal notice has remained without effect for a period of 8 days, terminate the Order.

2. In the event of termination in this context: - Products not yet dispatched will not be delivered;

- the sums paid by the Customer may be retained by REFORMER SOCIETY by way of compensation, up to the amount of the loss suffered;

- REFORMER SOCIETY may seek payment of the sums remaining due in respect of Products already delivered or in the course of performance.

Section 13. Force majeure

1. Neither party can be held liable for any failure or delay in the performance of its obligations resulting from an event of force majeure as defined by French law and case law. The following are in particular regarded as events of force majeure: war, act of terrorism, riot, requisition, administrative decision, regulatory modification, epidemic, pandemic, natural disaster, fire, explosion, failure of transport, energy or telecommunications networks, strike, geopolitical, health or energy crises, or any other event beyond the control of the parties.

2. The affected party undertakes to inform the other party as soon as possible of the occurrence and cessation of the event of force majeure.

3. If the event of force majeure continues beyond 30 calendar days, either party may decide to bring the Order to an end, without compensation, subject to payment for the Products already delivered and the costs actually incurred at the date of termination.

Section 14. Financing - Use of a rental agreement (leasing)

1. At the Customer’s request, the acquisition of the Products (Pilates Reformer machines) may be financed through a long-term rental agreement (leasing), with or without a purchase option, offered through a financial partner of REFORMER SOCIETY, the company GRENKE LOCATION.

2. In this case:

- the Products are acquired from REFORMER SOCIETY by the financing institution, the Customer acting solely as user under the rental agreement;

- the rental agreement is concluded directly between the Customer and the financing institution, which is independent of REFORMER SOCIETY;

- the rental agreement may provide, according to its own terms, for an option to buy the equipment at the end of the agreement, upon payment of an additional amount;

- the financial terms applicable to the Customer (in particular payment, rental payments, duration and termination) are governed exclusively by the rental agreement.

Consequently:

- the provisions of these GTCS which by their nature cannot apply in the context of financing through a rental agreement, in particular the provisions relating to payment of the Price and ownership of the Products, are not applicable to the Customer;

- the other provisions of these GTCS remain fully applicable, in particular the provisions relating to delivery, the guarantee and liability.

The contractual relationships arising from the rental agreement and from these GTCS are legally independent.

Section 15. Governing law and competent court

1. These GTCS are governed by French law.

2. In the event of a dispute, the Customer is invited to contact REFORMER SOCIETY first with a view to finding an amicable solution.

3. In accordance with the provisions of Articles L.612-1 et seq. of the French Consumer Code, the Customer may have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute.

4. Failing amicable resolution, the dispute may be brought before the competent French courts under the conditions of ordinary law.

Section 16. General provisions

1. REFORMER SOCIETY may be contacted via the email address contact@reformer-society.com and the telephone number 0651426241.

2. If one or more provisions of the GTCS are held to be invalid or declared as such pursuant to a law, a regulation or a final decision of a competent court, the other provisions will retain their full force and scope.

3. The fact that one of the parties does not rely on a breach by the other party of any of the obligations referred to in the GTCS cannot be interpreted for the future as a waiver of compliance with the obligation in question.

Date of last update of the GTCS: 1 May 2026

APPENDIX: Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of: REFORMER SOCIETY, 22 avenue de l'Abbaye 91330 Yerres, email address

I hereby notify you of my withdrawal from the contract for the products below:

[Name of products]

Ordered on: [Date]

Name of consumer:

Address of consumer:

Date:

Signature of consumer: