Shipping & delivery
Contractual document currently in force. For any questions: contact@reformer-society.com
Delivery areas
Reformer Society ships its products to private and business customers in mainland France, in Belgium and Luxembourg.
Please note that we do not deliver to PO boxes. A physical address (house, flat, office) is required for delivery of your order.
Processing and delivery times
1. Pilates accessories
Accessories are dispatched promptly from our partner warehouses.
They are delivered to the address given by the customer, on the ground floor, without installation or handling.
• Order preparation: 1 to 2 working days
• Transit: 4 to 10 working days
• Estimated overall time: 5 to 12 working days
2. Pilates equipment (Reformers)
As this equipment is manufactured and/or shipped to order, lead times are longer.
Delivery is made on a DAP basis, on the ground floor, without commissioning.
• Preparation: 3 to 5 working days
• Transit:
- If we have stock, shipping takes place immediately (3 to 5 working days to prepare your order)
Delivery time: 7 to 10 working days
- If you pre-order your machine, the processing time is longer. The shipping date is stated on the equipment purchase page.
Delivery time: between 6 and 12 weeks
• Estimated total time: Between 2 and 12 weeks
NB: For mixed orders (accessories + machine), the machine lead time applies.
You can check availability before ordering by contacting us by email at contact@reformer-society.com
Delivery methods
Method |
Cost |
Processing time |
Shipping time |
|---|---|---|---|
Standard - Private customers (mainland France)Belgium; Luxembourg |
Free in mainland France for purchases of €99 or more |
1 to 5 working days |
4 to 10 working days (accessories and stock), 6 to 12 weeks (pre-ordered machines) |
Business customers (France, Belgium, Luxembourg, Italy, Germany) |
On quote |
1 to 2 working days |
Varies according to destination and volume |
Kerbside home delivery
Our delivery partners will leave your crate as close to your door as possible. Owing to the nature and size of the consignment, if your entrance has stairs, they will place it either at the foot of the steps or on your driveway or in your garage.
As our Reformers are delivered almost fully assembled, we recommend that you unpack the crate and carry your Reformer indoors. We provide an easy-to-follow video tutorial for completing the final assembly steps.
Premium delivery and installation
The Reformer Premium service is our high-end delivery service, provided by our own in-house delivery team.
Our staff will deliver your Reformer, assemble it in the room or space of your choice, remove and dispose of the packaging and waste, and take the time to explain how it works and answer all your questions.
Please note that if access is deemed dangerous owing to the layout of the stairs or a lack of space between the walls and ceiling, your Reformer will be delivered to the location of your choice on the ground floor.
Delivery charges
• Private customers – mainland France: free for purchases of €99 or more
• Business customers: Shipping charges depend on volume and destination. A personalised quote will be provided on request.
Order tracking
On shipping, an email containing a tracking number is sent to you.
You can follow the progress of your parcel at any time via this link.
Partner carriers:
• Accessories: La Poste, Colissimo
• Machines: Carriers specialising in heavy logistics
Modification or cancellation
• Before shipping: You may modify or cancel your order by writing to us at contact@reformer-society.com.
• After shipping: No changes are possible. If delivery is refused, please refer to our returns policy.
Out-of-stock items
If a product becomes unavailable after your purchase, you will be informed by email.
Unless you instruct otherwise within 48 working hours, the item will be cancelled and automatically refunded. If the item is being restocked, you will be informed immediately and may then either keep your purchase (with deferred delivery times) or obtain a refund.
Possible delays
We do our utmost to meet the stated lead times.
However, events beyond our control may cause delays.
• Accessories: If you have received nothing after 12 working days, contact us.
• Machines: If you have heard nothing after the stated lead times, contact us.
Damaged parcel
If the parcel is visibly damaged on delivery, refuse it.
If you receive it in your absence and notice damage, take photos upon receipt and contact us without delay.
Customer service contact
Email: contact@reformer-society.com
Opening hours:
Monday – Friday: 9:00 to 18:00
Saturday & Sunday: Closed
Public holidays: Closed