Your questions
Your studio project
Who are your solutions for? +
For professionals: Pilates studios, physiotherapists and healthcare professionals, hotels, gyms and companies. We design and equip Pilates Reformer spaces, from the first station to the complete studio.
What does turnkey studio design include? +
A single point of contact from start to finish: site survey and floor plan, machine selection, coordinated delivery and premium installation in time for your opening date, training for your teams, maintenance and spare parts, and a connected class platform. Explore studio design
What is a Reformer studio that runs itself? +
A studio equipped with Reformers and one screen per station. The client chooses a session on screen and follows an instructor on video: you can open slots without a scheduled class.
Do you need an instructor on site? +
Not for guided-autonomy slots: a front-of-house team is enough. In a hybrid studio, your instructors keep their group and private classes.
Can an existing studio be digitised? +
Yes. We add screens and a session library to your existing equipment, and replace the Reformers if necessary.
Where do you operate? +
Throughout France and in neighbouring countries: Belgium, Luxembourg, Switzerland, Monaco, Germany, Italy, Spain and Andorra.
Can we see the machines before ordering? +
Yes, our workshop and showroom in Essonne are open by appointment. Schedule a visit
Reformer Society Connect Pro
How do classes work in a studio? +
Each station combines a Reformer and a free-standing screen. The client chooses a session by level, duration, goal or instructor, then follows the instructor on screen from the first exercise to the last. Explore Connect Pro
What does the class library contain? +
More than 200 sessions guided by 8 expert instructors, from the First steps pathway to advanced level. The catalogue is regularly expanded with new sessions and programmes. Viewing is unlimited for the full length of the subscription.
How much does the Connect Pro subscription cost? +
The subscription starts at €49 excl. VAT/month. We draw up your offer according to the number of stations and how your venue is used. Request a demo
Can your beginner clients practise on their own? +
Yes. The First steps section explains the machine step by step: settings, springs, positioning. Clients start with confidence, then progress with sessions suited to their level.
Are the classes available in English? +
Yes, part of the catalogue is available in English for international clients.
Which screens can the classes be shown on? +
On the free-standing screens installed at the foot of each Reformer, and also on a computer, tablet or television via Chromecast, with full-screen playback, favourites and session resume.
Can the classes be offered in a hotel, gym or company? +
Yes, Reformer Society Connect classes can be shown on our connected screens in hotels, gyms and companies, as a self-guided experience or accompanied by a coach.
Choosing your machines
Which Reformer should a studio choose? +
It depends on the use, floor area and style of the venue: fixed models for regular, intensive use, foldable models to adapt the space. We advise you on a range of equipment that is consistent, both aesthetically and technically. Compare models
Can the machines withstand intensive use? +
Yes, our frames are designed for regular, intensive studio use: maple, aluminium and German springs.
Is it suitable for physiotherapists and rehabilitation? +
Fine adjustments and 5 resistance levels allow gentle, progressive work. In a care or rehabilitation setting, practice must be supervised by a qualified healthcare professional: our equipment is not a medical device.
How often should your clients practise? +
2 to 3 sessions per week are enough for visible results: posture, core strength, mobility, muscle tone.
Dimensions & layout
What are the dimensions of the foldable Reformer? +
Folded: approximately 120 cm (130 cm depending on configuration) × 62 × 37 cm. Open: approximately 235 cm (up to 255 cm) × 62 cm, height from 27 to 35 cm.
How much does the machine weigh? +
Approximately 75 kg. Mounted on castors, it moves easily once folded.
How much space should be allowed per station? +
Allow for the footprint of the unfolded machine (approximately 235 × 62 cm), clearance for moving around and for arm and leg movements, and room for the screen at the foot of the Reformer. We draw up the floor plan for your space during the site survey.
Delivery & installation
What are the delivery times? +
Machines: 1 to 3 weeks if we have stock, dispatched from our warehouse in Essonne. For a studio project, delivery is coordinated with your opening date.
Who installs the machines? +
Standard delivery is kerbside, calculated at checkout, and the machine requires assembly on receipt. Premium installation, on quote, includes on-site assembly, removal of packaging and a demonstration of how it works for your teams.
Do you train our teams? +
Yes, training and onboarding for your teams are part of our support, in addition to installation.
Quotes & financing
How do I get a quote? +
The budget depends on the number of stations, the Reformer models and the fit-out. We provide a quote after the site survey. Request a quote
Can the equipment be financed through leasing? +
Yes, the equipment (Reformers, screens) can be financed through leasing with monthly payments.
Which payment methods do you accept? +
Bank transfer, card and Apple Pay.
Warranty, maintenance & after-sales
What is the warranty? +
3 years on the frame, 2 years on parts, 90 days on upholstery.
Do you maintain the equipment? +
Yes: long-term maintenance, support and after-sales service, so that your stations remain available. Our workshop in Essonne looks after every machine.
Are spare parts available? +
Yes, all spare parts are available. Write to us describing the part concerned: we will get back to you with the terms, prices and lead times.
What upkeep is needed in a studio? +
Simple upkeep is enough: wipe the upholstery after each client, dust the rails, check the springs regularly, and protect the wood from prolonged damp and direct sunlight.
How do I contact after-sales? +
By email at contact@reformer-society.com or by phone on 06 51 42 62 41.
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